Terms of Service

By creating an account or buying a service, you agree to these Terms and any service-specific information shown before checkout. The Privacy Notice describes how personal data is handled; acknowledging it is not consent to every use of data.

You must be at least 18 years old and legally capable of entering a contract. Public pages may be viewed without an account. If you use SkillBigo for an organisation, you confirm you have authority to bind it.

SkillBigo provides career-intelligence tools and a marketplace that helps users discover mentors, arrange services, communicate and manage bookings. Mentors provide their services independently and are responsible for delivering them with reasonable care and skill.

SkillBigo is not an employer, recruitment agency, university, regulated financial adviser or immigration adviser. A verification indicator means only that the checks described by the platform were completed; it is not an endorsement or outcome guarantee.

Provide accurate, current information; keep sign-in credentials secure; and tell us promptly about suspected misuse. You are responsible for activity reasonably attributable to your account. Do not impersonate another person, create deceptive profiles or circumvent restrictions.

We may ask for identity or professional evidence when needed for trust, fraud prevention or mentor verification.

CV parsing, role-fit signals, market information, skill-gap suggestions, career roadmaps and AI notes are decision-support tools. Outputs can be incomplete, delayed or inaccurate and must be reviewed against current primary sources and your circumstances.

SkillBigo does not guarantee employment, salary, interview, academic, financial or immigration outcomes. It does not make hiring or immigration decisions. For regulated immigration advice, use an adviser regulated by the Immigration Advice Authority or another authorised professional.

Mentors must describe services, credentials, prices, availability, cancellation rules and material limitations accurately. Users should review the full profile and any verification status before booking. Mentors must not claim guaranteed results or provide regulated services without the necessary authorisation.

Service terms shown at booking form part of the contract for that service. If those terms conflict with these Terms, mandatory consumer law takes priority.

A paid booking becomes binding when checkout completes and confirmation is provided. Free bookings become binding when confirmed in the product. Rescheduling and platform cancellation rules shown before booking also apply.

UK consumers normally have 14 days to cancel a distance service contract. If you expressly ask for a session or review to begin during that period, you may owe a proportionate amount for work supplied before cancellation. Once a service is fully performed after your express request and acknowledgement, the statutory cancellation right can end. This does not remove rights where a service is not delivered with reasonable care and skill or as described.

Prices are shown in GBP unless stated otherwise. The total payable price and any platform fee should be displayed before payment. Stripe processes card payments and may perform Strong Customer Authentication. SkillBigo does not receive full card details.

Mentor payouts may be handled through Stripe Connect and can be delayed for refunds, disputes, fraud checks, reserves or legal requirements. Mentors are responsible for their own tax, insurance and professional obligations.

Refunds depend on the displayed cancellation terms, the work already performed and mandatory consumer rights. If a service is not supplied with reasonable care and skill, within an agreed time, or as described, contact us promptly with the booking reference and evidence.

Nothing in these Terms limits statutory remedies, which can include repeat performance, a price reduction or refund where applicable.

You retain ownership of content you post. You grant SkillBigo a non-exclusive, worldwide, royalty-free licence to host, reproduce, format and display it only as needed to operate, secure and promote the relevant platform feature. This licence ends when content is deleted, except for lawful backups, earlier authorised use and material shared by others.

Do not post illegal, threatening, hateful, exploitative, sexually abusive, fraudulent, privacy-invasive or infringing material; fake reviews; malware; spam; or content that creates a safety risk. Do not scrape, reverse engineer, overload or bypass the service.

We may investigate reports, limit distribution, remove content, restrict features, suspend or close accounts, preserve evidence and notify authorities where lawful and proportionate. We consider context, severity, recurrence and user safety. We may act immediately where risk is urgent.

Report content or conduct to support@skillbigo.com. Include the relevant link or booking and explain the concern. You may ask us to review a moderation decision by replying to the decision or contacting support.

SkillBigo and its licensors own the platform software, design, brand and content created by us. These Terms give you a limited, revocable, non-transferable right to use the service for its intended purpose. Do not copy or commercially exploit protected material without permission.

We aim to keep the service available but cannot promise uninterrupted operation. Maintenance, provider failures, security incidents and events beyond reasonable control may affect features. We may suspend an account to protect users, investigate a breach, comply with law or address non-payment.

You may stop using the service and request account closure. Provisions concerning payment, intellectual property, liability, disputes and lawful retention continue after closure where their nature requires it.

Nothing excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to that, SkillBigo is responsible for foreseeable loss caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss caused by inaccurate information you provide, a user's independent decision, an event outside reasonable control or business loss suffered by a consumer. Mentor responsibility and SkillBigo responsibility are assessed according to each party's role.

Contact support@skillbigo.com with the facts and requested outcome. These Terms are governed by the law of England and Wales. A consumer may bring proceedings in the courts of the part of the UK where they live and keeps any mandatory protections of their home country.

We may update these Terms for legal, security or product reasons. Material changes will be notified in a proportionate way before they take effect. Changes do not retrospectively remove accrued rights.